1) What is the #1 most pressing issue at your institution? Choose one. *

High costs of operations – our average cost to income ratio is high, compared to industry.
Low revenues – due to adverse jaws ratio (rate of cost grow is higher than rate of revenue growth)
Inability to adopt to change – our institution is characterized by bureaucratic processes, slow decision making and staff who delay reacting to new developments
The inability to Focus all energy on implementing key choices that influence revenue decision makers—that is, our customers.

2) What is our institution’s current strategy? Loans products (interest income) and services (non-interest income).... *

3) Would you say Institution is well prepared to navigate through the coronavirus disruption triumphantly? *

4) What would you want the next 5-year strategy for your Institution to focus on? Select one *

Leveraging digital agenda to win with our chosen segments
Keeping the status quo: continue the way business has been
Deep stakeholder consultations to win, esp. advocacy with shareholders for more capital injection

5) What do you think could cause poor strategy execution at your Institution? *

Lack of strategy ownership, due to
(i) limited participation in its formulation and
(ii) poor consistent communication of the same
Misalignment of the existing structure to the new strategy, whereby focus areas identified lack champions to drive them.
Failure to provide for the resources to execute the specified projects, targets, and initiatives
Poor accountability mechanisms due to external influence (politicians and Ministry of finance officials) in the way we operate.

Thanks