In 2018, I got the opportunity to partner with a mid-sized Kenyan insurance firm that had just survived a UGX 3.1 billion fraud. After the high-level briefing, the Audit Committee chair turned to me and asked: “How do we prevent this from ever happening again?” The CRO proudly talked about their 200-page risk policy, written in perfect grammar but entirely useless. Why? Because they had no tool to translate risk awareness into action. That’s when I introduced them to actionTEAM. Six months later, the same CEO sent me a WhatsApp message: “This tool saved us from a costly customer onboarding risk we didn’t…