It started with a strange email. The CEO of a mid-sized agri-processing firm I had supported years earlier wrote: “Mr Strategy, we’ve grown fast. But now, everything feels stuck. We’ve got good people… but somehow, no one knows who’s doing what anymore.” I was curious. This was a high-performing team. Or so it seemed. When I arrived, I started where I always do—diagnosis before prescription. I sat in on meetings. Read the emails. Observed the workflow. Within two days, the pattern was clear: everyone assumed someone else was handling it. It was a culture where no one took responsibility —…