Smart Telecom now upon us: will it succeed where Warid failed?

They say Aga Khan businesses never fail. Take the case of Air Uganda. This is a typical white elephant. The company has been around and withstood intense competition from Kenya airways.  Launched in November 2007, the company has been around for more than six years and still counting.

It is said that Air Uganda made loses for a very long period.

After running a “give us a name” campaign, Smart Telecom finally came out to the Ugandan market with excellent offers.

Speaking at the launch, the CEO of the company said “at just Ugx. 74 (US $0.03), subscribers can make Smart to Smart calls any time, any day.” Underpinning this offer is the need to drive subscription numbers. Telecom is a business of numbers. Once you’ve them, it is easy to reduce Interconnect fees and focus on growing your portfolio.

However, this model may not deliver the required results. Warid had almost a similar strategy. However, it ended attracting the low-end market segment which usually is price sensitive. The result is low revenue from other value added services like data and mobile money. Ugandan consumers are becoming sophisticated and interested in value added services. At the time mobile money is becoming a necessity, it is unlikely that low voice rates can induce churn to the new telecom without fixing the supply side first. For example, MTN U rates are considered slightly higher than the competition, but over 8.8 million subscribers on the MTN network continue to use it. This goes to prove that you don’t necessarily need to be the lowest provider to make net gains on subscriptions.

Speaking at the launch on 17th March 2014, in Kampala, the Group CEO, Abdellatif Bouzian said “Smart telecom will operate on 074 and it will offer all kinds of mobile value added services using the latest technology.”

The entry of Smart telecom is undoubtedly going to intensify competition considering the fact that Aga Khan Foundation is the investor behind Smart telecom. In Uganda, you have so many companies under the AKDN (Aga Khan Development Network) including Air Uganda, NTV, Monitor, Diamond Trust Bank, Serena Hotel, schools and so many other business interests.  Smart telecom’s likely penetration strategy is to interest these companies to subscribe to their network depending on the cost benefit analysis and the value added services the company can offer versus the cost of the migration to Smart.

Watch this space.

Copyright Mustapha B Mugisa, CFE. 2014 All rights reserved

About M. B. Mugisa

Mustapha Barnabas Mugisa is one of those rare people who provides business consulting and advisory to professionals and corporate entities who demand the very best. He is a prolific speaker and governance (strategy and risk) expert. His speaking involves making key notes at major conferences and business events on both technical subjects and leadership skills. A change agent and motivational speaker. Mustapha provides tools and proven methodologies to remarkable results through making people appreciate change. Visit Mustapha's LinkedIn profile to know more. Mustapha is the architect of #WinningMindset Leadership and #WinningTheGame strategy approach that combines Harvard Business strategy Playing To Win, with the Blue Ocean Strategy and Balanced Score Card to deliver a strategy that is easy to execute and monitor. Visit for special insights to improve your condition. Are you too good to be great?

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