“We’ve a strategy”, UTL clarifies

I just received a clarification from UTL’s m-sente manager (041433377x) in response to my earlier post today titled. UTL still doesn’t get it.

According to the manager, the concerns raised in my article are founded, specifically the recommendation that UTL should encourage customers to pay for UTL services using m-sente by giving them discounts and prizes.
He said, “We are in a transition process. We have had to upgrade our mobile money platform to make it more robust and interoperable. The recommendations you’ve made are in our plan, and we shall start rolling them out in the first quarter of 2014. So, we have a strategy.”

Most telecoms are said to have experienced challenges of system upgrades in response to high update of mobile money than earlier anticipated. These ‘on-going’ upgrades have been costly and is said to have been a fraud risk factor especially by some dubious vendors providing the mobile money platform.

I am happy with UTL’s responsiveness and timely clarification.

Let’s wait what happens next year. I will update you in May 2014, whether one is able to use m-sente to pay for their UTL services. And whether prompt notifications are sent before service expiry, something I think, UTL should be in position to provide NOW given their level of infrastructure.

Copyright 2013. Mustapha Mugisa. All rights reserved. 50982

About M. B. Mugisa

Mustapha Barnabas Mugisa is one of those rare people who provides business consulting and advisory to professionals and corporate entities who demand the very best. He is a prolific speaker and governance (strategy and risk) expert. His speaking involves making key notes at major conferences and business events on both technical subjects and leadership skills. A change agent and motivational speaker. Mustapha provides tools and proven methodologies to remarkable results through making people appreciate change. Visit Mustapha's LinkedIn profile to know more. Mustapha is the architect of #WinningMindset Leadership and #WinningTheGame strategy approach that combines Harvard Business strategy Playing To Win, with the Blue Ocean Strategy and Balanced Score Card to deliver a strategy that is easy to execute and monitor. Visit www.mustaphamugisa.com for special insights to improve your condition. Are you too good to be great?

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