#Mindspark “There is only one boss: the customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else.” —Sam Walton The only people this may not apply are some government employees. However, this morning I smiled when I heard a radio advert, I think being run by URA, that “Mulago hospital is ready to receive patients, and we thank the taxpayers for paying taxes”, along those lines. This is fantastic. But the taxpayer needs quality services when they arrive at the facility. They need short waiting times, affordable services, and exceptional customer…

You have probably heard about the big 4, right? But how did they happen? Why not the big eight, six or ten? There is power in marriage. During the 1980s the formerly big eight firms merged to create powerful few firms. The 19th century was one of the partnerships. Countries and corporates were merging and collaborating on a large scale. It is in the same century we had many countries forming economic treaties, unions and common trading blocks. In 1986 Peat Marwick and KMG came together to create KPMG. Three years later, in 1989 Ernst & Whinney and Arthur Young…