A young man knocked on my home gate very early morning. As a security measure, I do not open for strangers. Call me a coward, but the nature of my work requires me to be alert. I checked in the camera and saw a man in his mid-20s. I went outside the house but inside the fence and shouted over the fence: “How May I help you, I asked.” “I want to be your security guard”, he replied. “What makes you think I don’t have a guard”, concerned I probed. “I am talking to you directly”, he fired back. “Well,…
#mindspark: The consultant foibles. We all make them
After Coronavirus exposed the vulnerability of a non-exercising body, I decided to run/walk/jog at least 5 km a day, five days a week as a 2021 resolution. For the last 10 months, I managed to keep my resolution. When you do something consistently it becomes your habit and part of your subconscious. You find yourself doing it. However, in the first week of November 2021, I became so busy to keep up with my daily habit. My body could not take it on Friday. I had a full-day meeting lined up, and another 8am physical meeting. Which I attended. For the full-day…
#mindspark: How to get ahead easily
Mom called that one of her friends in the village want me to bring his 23-year-old son to Kampala. I said great. Please invite your friend and his son, put on speakerphone and I talk to them. Me: Thanks for thinking big. For wanting to come to Kampala, the place where the best in the country come. Father: You are welcome. Thanks for calling. My son saw the progress you have made and asked me to contact you through Adyeeri, your mother. Me: Fantastic. Since schools resume in January 2022. I want your son to start working at my farm…
Attend the Uganda Banking Sector Report 2021 Launch on 28th October 2021 at 11am
Thanks for completing the Board remuneration survey and for earning a front seat at the virtual launch of the Uganda Banking Analysis report 2021, the summitBANKING21. You will get a copy of the PPT in PDF after the presentation. Take note of the following details: Zoom ID and passcode to access the live event. Zoom meeting ID: 884 5668 8089Meeting Passcode: summit21 Event details: Date: Thursday, 28th October 2021Start time: 11:00am sharpEnd time: 1:00pm. Agenda: 1) Message from one of our partners, ICGU/ICPAU.2) Survey report: Board Remuneration Survey 20213) Uganda Banking Report 2021 presentation4) Question and Answers5) summitBANKING21 report launch,…
A case for fraud risk maturity assessment
What do you think is the number one mistake many fraud examiners, investigators and other governance champions make? The number one mistake is not something you may think. As a fraud examiner, I love to overwhelm suspects with watertight evidence. For some reason, I interview suspects to the point they stop looking me straight in the eyes. It is like an art. Knowing the facts of the case at hand. Taking the statement of the suspect. Collecting evidence. And having the suspects punched in the gut by their alibi. In 2013, I was investigating a case in which a woman…
Manage emotional trust to win
Managing the emotional trust (ET) of customers offers the best experience of customer service. ET is the heart of customer-centricity. When a restaurant fails to know the likes and dislikes of its patrons, it fails to win with them. Who are my key customers? What meal do they love most? What meal do they hate most? imagine a customer of over 10 years coming to his favourite restaurant, and being served meat when they are vegetarian? It would show that they are not valued and of course welcome. Beyond talking about customer service, customer centricity, organisations must be deliberate about…
