Spend a few minutes and assess how to make your relationships magnetic, using the relationship accelerator test. Before you take the test, read some context and how we dis Ssenga training to some MTN Uganda staff, the results of the experience. I am called Mustapha B Mugisa fondly known as Mr Strategy. I help leaders transform their businesses through facilitating strategy formulation and supporting execution. During the strategy implementation, I work as an accountability partner to the chief executive officer, the EXCO and the respective managers and staff to ensure that each has the clarity of the company’s strategic choice,…
Excellent customer service: the case of Face Technologies in Uganda
The last time (on 30th June 2020 to be exact), I went to Face Technologies to process my driving permit. I arrived at 9:20 a.m., and found gates closed, as people were already so many, and they could not allow any more inside. On that day, I was stopped at the entrance and advised to return the following day before 8:00 a.m. I wouldn’t say I liked the experience and even wrote about it here. I did not return to the place the following day, as had been advised. However, today, 24th July 2020, I made the trip again. I…
Best from WhatsApp: just for laughs
What would you do? Please read and advise My wife and I have been married for 25 years. She has a father, and I have a mother. Both bazeyi lost their partners long ago and have been single since then. Due to these COVID times, looking after them became quite expensive, since their homes were miles apart and far away from our home. So we brought them to our home and gave each a room in the boys quarters so that caring for them becomes easier and cheaper. The rooms are separated by two rooms between them… To our shock…
Using data analytics to improve efficiency and lower costs
Your business generates a lot of data from both internal and external sources. Unfortunately, most of this data is noise if it is not analysed into insights to inform your leadership decisions. Big Data Technologies, advanced analytical models and computational methods have helped many organisations uncover inefficiencies and internal bottlenecks to growth. Take a case of Umeme, one of the key players in Uganda’s Electricity Supply Industry. Any electricity transmission and distribution company across the continent, can save money, reduce risk, and improve the reliability of critical assets while reducing both technical and operational losses through leveraging on enterprise data…
Business Intelligence, data analytics and revenue assurance as a service (BIDAaS)
Coronavirus has heightened the need for business intelligence and data analysis – where leaders must make decisions informed by data concerning which: branches or outlets to open and which ones not to, staff to work from home and which ones to come to the office, customers to focus on and which ones to let go, products and services to focus on, and which ones not to, are the most convenient days and times to open the bank branch, and which ones not? months of the year to give out loans, and which interest rate offers high performing assets, the busiest…
Best of WhatsApp: My Neighbour’s daughter escapades
I suddenly developed this throbbing headache while I was in the office this afternoon. It was still some two hours to my closing time. But not wanting to take anything for granted, especially this period in our history I quickly called in my PA and handed over the remaining jobs I had at hand to her while I left for home immediately. I knew I was going home earlier than usual, and I earnestly was wishing that the house would be quiet enough to allow me to get some rest. I told the driver to pack outside the compound so…
