One of the easiest ways to test any auditor’s or consultant’s skills, is to overwhelm them with massive amounts of data. Once I was leading an investigation team in a highly populated African country at a utility company, with over 12m customers. Our firm had been hired to examine the possible mispricing since new connections were increasing without a corresponding increase in revenue. The issue was to examine the possible causes of increasing new customer acquisitions against stagnating revenues, despite the absence of any promotions or discounts. Many times, the client also wants to know who is responsible and how…
Automate your risk management processes
How would you answer the following questions? What keeps your leadership up at night? Do you experience challenges with strategy execution, risk management, and staff or strategy meetings? What is the risk to you? Who is responsible for risk identification, assessment, analysis, reporting, and on-going monitoring? Do you keep your risk register in MS Excel? How often do you update your risk register? How much does performance management processes cost your business? How do you know if your team’s everyday work is linked to the overall corporate strategy? Are your team’s everyday actions strategically aligned? Do you (or your team)…
Tips to be a great conversationist with leaders
It is that time of the year of more talk and less action. The politicians are competing in giving promises. The ear of a desperate man (and woman) will accept anything that gives hope. When you hear the same thing several times, you end up believing it! Many politicians know this. As a consultant, we are trained to talk. I used to think that when you get face time with the customer, you impress them by talking much to unleash your intellectual firepower. That is the wrong approach. To become a great conversationist you need to master the art of…
What is your mind drift? Here is what makes great leaders
A study was done to test the subtle qualities of great leadership. A conference room was filled with many people from all walks of life. The audience was informed that two groups of three different people were to address them. But they were not told about the profiles of the people and the message they were to deliver. “Just follow instructions”, they were told. The experimenter identified two groups of people – group A was composed of the most successful business leaders and entrepreneurs, and group B was made up of seasoned managers and frontline staff. These were told to…
The leader’s toolbox: Tool 1 – speak to influence not merely to inform
That long-awaited promotion or C-level career job has finally landed, what next? When you get promoted to a senior management role, it is possible to get lost. You need leadership tools to help you navigate the unpredictable challenges of the position’s responsibilities. Great leaders have excellent communication skills. They communicate to influence not just to inform. The ability to wow the audience and give them fresh perspectives to win. To tell them what they want to hear and leave them yearning for more. To share a message of reconciliation, healing, hope, and then offer practical solutions to win. To make…
What is your passion?
Even one will tell you to find your person and try to monetize it. However, when you ask people to tell you about their passion, they say statements like: a) Transforming the education system b) Mentoring people to live a good life c) Helping people become rich d) Pond fish farming and running a restaurant that sells only fish Take a few minutes to re-read the above statements. Which one sounds more genuine and believable? I guess you chose d) Fish farming and opening a restaurant that sells only fish, because it is specific, more believable, and clearer. From the…
