Café Javas customer care is still average What makes exceptional customer care? When you are used to very poor customer service, anyone who gives you average service is seen as outstanding. In March 2019, I visited one of the Café Javas restaurants for a family meal. When asked where to have lunch, my three children – the average age of six years – overwhelmingly named Café Javas. You know the influence the children have on their parents. I turned the car to Café Javas. Keep in mind my wife no longer goes to the restaurant. Apparently, their menu is just…

How many of you are going to listen to motivational speakers who clearly need motiving themselves? Life and career are so interesting. Once I visited a ‘Doctor’ who was telling me how I could do away with my glasses. I put off my glasses at first. Then put them on again. I confirmed I was seeing right. The ‘Doctor’ was wearing glasses. I asked, “How come you have not yet stopped using glasses?” He laughed and said, “I am still thinking about it. My wife says I look great in glasses.” Surely! I was dumbfounded. As I grow old, I…