Café Javas customer care is still average What makes exceptional customer care? When you are used to very poor customer service, anyone who gives you average service is seen as outstanding. In March 2019, I visited one of the Café Javas restaurants for a family meal. When asked where to have lunch, my three children – the average age of six years – overwhelmingly named Café Javas. You know the influence the children have on their parents. I turned the car to Café Javas. Keep in mind my wife no longer goes to the restaurant. Apparently, their menu is just…

How many of you are going to listen to motivational speakers who clearly need motiving themselves? Life and career are so interesting. Once I visited a ‘Doctor’ who was telling me how I could do away with my glasses. I put off my glasses at first. Then put them on again. I confirmed I was seeing right. The ‘Doctor’ was wearing glasses. I asked, “How come you have not yet stopped using glasses?” He laughed and said, “I am still thinking about it. My wife says I look great in glasses.” Surely! I was dumbfounded. As I grow old, I…

Football is one of those sports that could cause heartaches. Stories abound of people who become so hopeless to the extent of committing suicide following the loss of a football match by their team! Though still controversial, studies conducted following the 1998 word cup indicated increased cardiovascular cases following a stressful match. A detailed article about this can be found here. So, what exactly causes stress? No one has ever been disappointed by the football results. It is the expectation that their team would win which causes the troubles. The difference between the expected results and the actual results is…

Out for a walk one morning, a workmate started explaining to a colleague how they hated their job. He explained that “I have been working for long hours, doing my best but my supervisor seems to only see the tasks that I have not done. What makes me mad is that I have never been openly appreciated. It is as if I am seen as another computer and not a person. I am tired of this place. I pity you who do not know the boss and will soon fall victim. I would encourage you to take it slow. You…

When it comes to working, passion is what separates an average staff from an exceptional one. It does not matter how well-skilled or educated one may be. If they lack passion for their work, it will all never make sense. Passion is what drives a person to put the extra mile in their work. It comes from a sense of belonging. Love for their job and self-drive to excel. Passion is what drives you to get up early from your bedroom and come to work even if not paid. And come to think of it, someone who can do a…

It is a recommended leadership practice to get people to own new ideas for change to be swift. The best way to create team ownership of new initiatives is by asking the right requestions. This way, staff are encouraged to generate answers from which the initiatives may be derived. However, what happens when questions are too difficult to be answered? Below are two of the common questions leaders ask. 1) What is the top 10 list of activities to winning a new client? 2) What is the top 10 list of activities to retaining and gaining more business from an…