I just received a clarification from UTL’s m-sente manager (041433377x) in response to my earlier post today titled. UTL still doesn’t get it. According to the manager, the concerns raised in my article are founded, specifically the recommendation that UTL should encourage customers to pay for UTL services using m-sente by giving them discounts and prizes. He said, “We are in a transition process. We have had to upgrade our mobile money platform to make it more robust and interoperable. The recommendations you’ve made are in our plan, and we shall start rolling them out in the first quarter of…

This morning, I got a call from UTL’s m-sente (UTL’s mobile money service) marketing officer. She called my mobile using their office line 0414695258. She talked like a robot, and I did not like the approach. Here she is: “Good morning Sir. Is this Mr. Mugisa. I am calling from UTL. Thank you for using UTL network. I am calling you to use m-sente. You can now use it to pay Dstv, UMEME and National Water. Is there anything which has been stopping you from using m-sente.?” Here is how I replied: “Yes. There are many for not using m-sente. First,…