DOWNLOAD PDF: Tomorrow’s Dynamic Bank -Top 3 Covid-19 Takeaways to Win A dynamic bank is one that adapts to the ever-changing environment by making banking enjoyable as part of the customer’s day-to-day life. There are three takeaways from COVID-19 for banking: Invest in digital and put it at the core of your transformation strategy Integrate the bank into customer lifestyles to make banking a sub-conscious activity and very convenient Operate the bank as a start-up to achieve cost-cutting efficiencies to win. To win, banks must know the difference between a software banking app on one side and a banking platform that…
A new politician? “Hit the line hard…”
Politics is officially the best profession in Uganda, as it gives an instant return on investment when you go through, especially at MP level. We see many people leaving formal employment for political positions. As you throw in the towel and enter into this new career, remember the wise words by Theodore Roosevelt: “In life, as in a football game, the principle to follow is – hit the line hard.” Politics is a very competitive game. It is about hitting the line hard. There are no short-cuts. Every contestant wants to win. The one who touches more hearts wins than…
Which bank has got the digital agenda right?
In June 2020, my visa debit card expired. I tried to renew it without leaving my home but was unsuccessful. I contacted the bank using the available customer helpline, after several attempts I got through to a lady who advised gave me that generic response, “visit your nearest branch for your card to be renewed.” When I asked, why, she replied “that is the requirements by the regulator.” Coronavirus is a new era pandemic that has disrupted our ways of life. And banking has not been spared. It worries me that most banks have not leveraged from the pandemic to…
The success blindfold: How should companies build resilience?
Reading today’s (10th August 2020) Daily Monitor, page 36, left me with a sour mouth. Why are many businesses defaulting on bank loans? What is the work of the banks’ credit risk assessment before a facility is given? How come banks give loans with more emphasis on the value of the collateral at the expense of quality of the business model and its potential success? Banks must invest more in risk assessment and review of the business models of prospective borrowers. Many young entrepreneurs have been turned down because they lack the much-needed collateral for that essential seed capital…
MTN’s five years to 2022 BRIGHT strategy explained
You have probably seen an MTN advert or you are an MTN customer? Do you know the MTN game plan? What does it mean to you as a customer or stakeholder? We took a few minutes to explore the MTN 5-year strategy, 2018 to 2022, to examine choices made, where to focus, and how to win. As a technology player, MTN reduced the planning period to just 5 years to underscore the everchanging telecoms environment. Take note that we know the confidentiality of companies’ strategic plans. This article is based on the MTN Group BRIGHT strategy briefing to shareholders which…
MTN Group is exiting UAE: ‘Africa is where our heart is.’
Africa may be disorganized or least developing, but it offers several market opportunities with cannot easily be found in other markets like in Europe, Asia, or the Middle East. In Africa, you can sell an average-standard product at a high-profit margin, and no one will care. Because in Africa, no one cares really! Consumer protection is weak. Customer awareness of their rights is weak, too. Many people lack an understanding of what a genuinely excellent service is. Any basic service offering is seen as excellent service. Take the case of banking. Many people are easily satisfied when they visit their…
